Terms & Conditions

GENERAL TERMS AND CONDITIONS

Table of contents

A. General Terms and Conditions of Business

1 Scope of application

2 Terms of payment

3 Order and contract conclusion

4 Terms of delivery, exchange and return

5 Warranty/guarantee conditions

6 Prices

7 Reservation of title

8 Place of jurisdiction

B. Customer information

1 Information on the identity of the seller

2 Information on the essential characteristics of the goods or services

3 Information on the conclusion of the contract

4 Information on payment and delivery

5 Information on the technical steps leading to the conclusion of the contract

6 Information on the storage of the contract text

7 Information on the technical means to detect and correct input errors

8 Information on the languages available for the conclusion of the contract

9 Information on codes of conduct to which the seller has subscribed

A. General terms and conditions of business

1 Scope of application

Our general terms and conditions apply to shipping within Switzerland and throughout Europe.

2 Terms of payment

How you want to pay, you determine anew with every order:

2.1 Invoice:

You will receive the invoice together with your purchase in a package. The payment term is 14 calendar days after receipt of the goods. Purchase on account is only granted for orders within Switzerland. The access to our webshop must be within Switzerland / Principality of Lichtenstein. Billing address must also be within Switzerland or the Principality of Lichtenstein.

After receipt of your order with purchase on account we will check your creditworthiness with our partner Intrum AG (debt collection company). If your creditworthiness is negative, we will refuse the purchase on account. You will be notified by us and will be given the opportunity to pay in advance. Alternatively, you can withdraw from the purchase contract without costs.

2.2 Stripe (credit card):

The payment is processed by Stripe. Stripe is an e-payment solution for the online processing of payments. All data is transported SSL-encrypted.

When the invoice is issued, your credit card account will be charged with the invoice amount. The direct debit is carried out immediately.

2.3 PayPal:

PayPal is an online payment service with which you can easily pay and receive payments in online shops. With PayPal you can send payments online using a credit card or bank account. You need a PayPal account. To sign up for PayPal, please go to www.paypal.com and click on the "Sign up" link. The PayPal account and payment transactions via PayPal are free of charge for the buyer.

2.4 Advance payment:

For larger purchase amounts we reserve the right to deliver against a deposit or prepayment of the total order value. You can also choose this option if you know that you will not pass the credit check.

3 Order and contract conclusion

You order in our shop by

- Add article to the shopping cart,

- Enter your delivery address / billing address,

- check the entries and complete the order by selecting the payment method and entering the payment data.

After you have sent your order, we will send you an e-mail confirming receipt of your order and listing its details. This confirmation of receipt does not constitute an acceptance of your offer but is only intended to inform you that we have received your order.

The purchase contract is concluded when we accept your order by delivering the goods or by notifying you of the delivery. The contract is concluded exclusively in German language

4 Terms of delivery, exchange and return

Delivery:

Your order will be processed within one working day and shipped within 3 working days. We will not charge you any shipping costs for delivery to the place of your choice within Switzerland or the Principality of Liechtenstein. Deliveries abroad include minimum shipping costs of maximum 5 Euro.

In case of unavailability of the ordered goods we reserve the right not to deliver. In this case we will inform you immediately and refund any payments already received.

Right of withdrawal:

Whatever you choose and request - you always have 14 days to check everything in peace. Should something really not fit or be to your liking, just send it back to us in the original packaging together with the invoice (except for products of the Viva-Natural line returned for adjustment). You will receive a receipt from the post office when the parcel is posted. Please keep this receipt in a safe place, because in case of loss of the parcel, your return can only be credited upon presentation of this receipt - if the parcel was returned by registered mail. You bear the direct costs of returning the goods.

5 Warranty/guarantee conditions

Viva-yinga Truaisch gives 2 years warranty (does not apply to loss, damage, natural wear and tear, improper handling such as incorrect handling or sell-out articles). Please keep the invoice receipt in a safe place. It is valid as proof of guarantee.

6 Prices

All prices are quoted in the corresponding currency. Our inline shop selects the currency based on your access location (IP). For access within Switzerland and the Principality of Lichtenstein this is usually CHF. For access outside Switzerland and the Principality of Lichtenstein, this is usually EUR. We are not subject to value added tax. Errors and price changes reserved.

7 Reservation of title

The goods remain the property of viva-yinga Truaisch until final payment is made.

8 Place of jurisdiction

Place of jurisdiction is Andelfingen, Switzerland.

B. Customer Information

1 Information on the identity of the seller

Yves Alexander Truaish

Salenwegstrasse 4

8459 Volken

Tel.: +41 79 388 37 73

E-Mail: y.truish (at) viva-yinga.ch

2 Information on the essential characteristics of the goods or services

The essential characteristics of the goods or services are defined in the respective product description provided by the seller.

3 Information on the conclusion of the contract

The conclusion of the contract is subject to the provisions of clause 2 of the General Terms and Conditions of the seller (see above).

4 Information on payment and delivery

Payment shall be made in accordance with Clause 4 and delivery in accordance with Clause 5 of the Seller's General Terms and Conditions (see above).

5 Information on the technical steps leading to the conclusion of the contract

In order to submit his offer via the seller's online order form, the customer must go through the following technical steps:

5.0.1 Inserting the desired item into the virtual shopping cart

5.0.2 Entering billing and delivery address

5.0.3 Selecting the desired shipping method

5.0.4 Selecting the desired payment method

5.0.5 Together

5.0.6 Sending the order

5.1 Acceptance by the seller is subject to the provisions of clause 2.3 of the seller's general terms and conditions (see above).

6 Information on the storage of the contract text

The contract text is stored by the seller and sent to the customer after sending his order together with these terms and conditions and customer information in text form (e.g. as letter, fax, e-mail). However, the text of the contract can no longer be called up by the customer on the seller's website after sending his order.

7 Information about the technical means to detect and correct input errors

Before the binding submission of the order, the customer can correct his entries continuously using the usual keyboard and mouse functions. In addition, all entries are displayed again in a confirmation window before the binding submission of the order and can also be corrected there using the usual keyboard and mouse functions.

8 Information about the languages available for the conclusion of the contract

The German language is exclusively available for the conclusion of the contract.

Privacy policy

1 Anonymous data collection

We are pleased that you visit our shop and thank you for your interest in our company, our products and our websites. The protection of your privacy when using our websites is important to us. Therefore please take note of the following information:

2 Collection, processing and use of personal data

In principle, you can visit our websites without us collecting any personal data from you. Personal data is only collected if you provide us with this information of your own accord for the purpose of implementing a contract, opening a customer account or when contacting us. This data will be used without your express consent in each case solely for the execution of the contract and processing of your inquiries. After complete processing of the contract and complete payment of the purchase price, your data will be stored with regard to tax and commercial law retention periods, but deleted after these periods have expired.

3 Passing on of personal data

3.1 Order processing

The personal data collected by us will be passed on to the transport company commissioned with the delivery within the framework of the contract processing, insofar as this is necessary for the delivery of the goods. We pass on your payment data to the assigned credit institute within the framework of the processing of payments.

4 cookies

This website uses so-called "cookies", which serve to make our Internet presence more user-friendly, more effective and safer - for example, to speed up navigation on our website. Cookies also enable us to measure the frequency of page visits and general navigation. Cookies are small text files that are stored on your computer system. We would like to point out that some of these cookies are transferred from our server to your computer system, whereby these are usually so-called "session cookies". "Session cookies" are characterized by the fact that they are automatically deleted from your hard drive at the end of the browser session.

Other cookies remain on your computer system and enable us to recognize your computer system on your next visit (so-called permanent cookies). Of course you can refuse cookies at any time, provided your browser allows this. Please note that certain functions of this website may not be able to be used or may only be used to a limited extent if your browser is set to refuse cookies (our website).

5 Further information and contacts

You have a right to free information about your stored data as well as a right to correction, blocking or deletion of this data. If you have further questions regarding the collection, processing or use of your personal data, please contact us. The same applies to information, blocking, deletion and correction requests regarding your personal data as well as to revocation of consents granted. You can find the contact address in our imprint.